Privacy Policy — gt9 Platform

1 Introduction & Scope

This Privacy Policy ("Policy") describes how gt9 ("gt9", "we", "us", or "our"), the operator of the online casino and sports betting platform at https://gt9.bio (the "Platform"), collects, processes, stores, and shares personal data about individuals who use the Platform ("you" or "the Player").

This Policy applies to all personal data collected through the gt9 Platform, including data provided during account registration, identity verification, deposit and withdrawal transactions, gameplay activity, customer support interactions, and any marketing communications you have opted into.

gt9 is committed to protecting the privacy of its players and handling all personal data in a transparent, lawful, and responsible manner. This Policy has been written to be clear and accessible. Where legal or technical terms are used, we have endeavoured to explain them in plain language.

This Policy should be read alongside the gt9 Terms & Conditions, which govern your use of the Platform, and the Responsible Gaming Policy, which explains the tools available to help you manage your gambling activity safely.

2 Data We Collect

gt9 collects personal data in the following ways: data you provide directly to us, data collected automatically when you use the Platform, and data we receive from third-party service providers where applicable.

Data You Provide Directly

• Registration data: Your full name, date of birth, email address, phone number, and chosen account credentials when you create a gt9 account.
• Identity verification (KYC) data: Copies of government-issued identification documents such as your National Identity Card (NID), passport, or birth certificate, and supporting proof of address documents.
• Payment data: Your mobile financial service account details (bKash, Nagad, Rocket, Upay wallet numbers), bank account information, or card details submitted when making deposits or requesting withdrawals.
• Support communications: The content of messages, emails, or live chat transcripts exchanged with the gt9 customer support team.
• Marketing preferences: Your opt-in or opt-out choices regarding promotional communications from gt9.

Data Collected Automatically

• Technical data: Your IP address, device type, operating system, browser type and version, unique device identifiers, and network information collected automatically when you access the Platform.
• Usage data: Your login timestamps, session duration, pages viewed, games played, bet amounts, game outcomes, and navigation patterns within the Platform.
• Cookie data: Data collected via cookies and similar tracking technologies as described in Section 6 of this Policy.

Data from Third Parties

gt9 may receive limited personal data from third-party payment processors (such as bKash and Nagad) for the purpose of confirming transaction status, and from identity verification service providers used to conduct KYC checks. gt9 does not purchase personal data lists from data brokers or marketing agencies.

3 How We Use Your Data

gt9 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your gt9 player account, including processing your registration, verifying your identity, and communicating account-related notices to you.
• Payment processing: To process deposits and withdrawal requests, confirm transaction status with payment providers, and maintain financial records as required by applicable anti-money laundering obligations.
• Age and identity verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity in accordance with KYC requirements.
• Responsible gaming: To monitor your gambling activity for indicators of problem gambling behaviour, to administer deposit limits, self-exclusion requests, and session time controls, and to contact you if we identify a potential concern.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other unlawful activity on the Platform.
• Platform improvement: To analyse aggregated usage data for the purpose of improving the gt9 platform, identifying technical issues, and enhancing the player experience.
• Customer support: To respond to your enquiries, complaints, and support requests through live chat and email.
• Marketing communications: Where you have consented, to send you information about gt9 promotions, bonuses, seasonal offers, and new features. You may withdraw this consent at any time.
• Legal compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities.

4 Legal Basis for Processing

gt9 processes your personal data only where we have a valid legal basis to do so. The legal bases on which gt9 relies are as follows:

• Contractual necessity: Processing is necessary to perform the contract between you and gt9 — specifically, to operate your account, process payments, and deliver the services you have requested.
• Legal obligation: Processing is required for gt9 to comply with applicable legal requirements, including anti-money laundering (AML) regulations, identity verification obligations, and financial record-keeping duties.
• Legitimate interests: Processing is necessary for gt9's legitimate business interests, such as preventing fraud, securing the Platform, and analysing usage patterns to improve our services — provided those interests are not overridden by your rights and interests.
• Consent: Where gt9 relies on your consent as the legal basis for processing (for example, to send marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact support via the gt9 account dashboard or email [email protected].

5 Sharing Your Data

gt9 does not sell or transfer your personal data to unrelated third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other financial institutions involved in processing your deposits and withdrawals, to the extent required to execute the transaction.
• Identity verification providers: Third-party KYC and age-verification service providers engaged by gt9 to conduct identity checks in accordance with our legal obligations.
• Game software providers: Third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe, who may receive limited technical and gameplay data necessary to deliver their games through the gt9 Platform.
• IT and platform service providers: Cloud hosting, cybersecurity, and technical infrastructure providers who process data on gt9's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where gt9 is required by law, court order, or regulatory directive to disclose personal data to competent authorities, including in connection with AML investigations or fraud reporting.

All third-party service providers who process personal data on gt9's behalf are required to handle that data in accordance with applicable data protection principles and are prohibited from using it for any purpose other than the specific service they provide to gt9.

6 Cookies & Tracking Technologies

The gt9 Platform uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse how the Platform is used. The categories of cookies used by gt9 are as follows:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core features such as account login sessions, security tokens, and load balancing. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: These cookies remember your preferences and settings (such as language and display options) to provide a more personalised experience when you return to the Platform.
• Analytical cookies: These cookies collect aggregated and anonymised data about how players use the Platform, which pages are most visited, and where errors occur. This data is used to improve Platform performance and user experience.
• Security cookies: These cookies help gt9 detect and prevent fraudulent activity, unauthorised login attempts, and bot behaviour on the Platform.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the gt9 Platform. gt9 does not use third-party advertising cookies or behavioural targeting cookies that track your activity across other websites.

7 Data Retention

gt9 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and transaction records: Retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering and financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five (5) years after the end of the business relationship, or longer where required by law.
• Customer support communications: Retained for up to three (3) years from the date of the communication, for the purpose of resolving disputes and improving service quality.
• Marketing preference data: Retained until you withdraw your consent to receive marketing communications, at which point it will be updated to reflect your opt-out and no further marketing will be sent.
• Technical and usage data: Retained in identifiable form for up to two (2) years, after which it may be anonymised and retained for analytical purposes.

Upon expiry of the applicable retention period, gt9 will securely delete or anonymise your personal data unless a longer retention period is required or permitted by law.

8 Your Data Rights

gt9 respects your rights in relation to the personal data we hold about you. The following rights are available to all gt9 players:

To exercise any of these rights, please contact the gt9 support team via the 24/7 live chat within your account dashboard or by emailing [email protected]. gt9 will respond to your request within a reasonable timeframe and in any event within 30 days. We may need to verify your identity before processing your request.

9 Data Security

gt9 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted to and from the gt9 Platform;
• Encrypted storage of sensitive data at rest, including payment information and identity documents;
• Role-based access controls ensuring that gt9 staff can only access personal data that is necessary for their specific job function;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Two-factor authentication (2FA) options available for player accounts to reduce the risk of unauthorised access;
• Monitoring systems for detecting unusual login activity, suspicious transaction patterns, and potential data breaches.

While gt9 employs industry-standard security measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach that may affect your rights, gt9 will notify you and, where required, the relevant authorities, in accordance with applicable data breach notification obligations.

You are also responsible for maintaining the security of your own gt9 account. Please use a strong, unique password and do not share your login credentials with any other person. If you suspect your account has been compromised, contact gt9 support immediately.

10 Children's Privacy

The gt9 Platform is strictly intended for adults aged 18 years and above. gt9 does not knowingly collect personal data from individuals under the age of 18. If gt9 discovers or is informed that personal data has been collected from a person under the age of 18, that account will be immediately suspended, the data will be securely deleted, and any associated funds will be handled in accordance with the gt9 Terms & Conditions.

If you are a parent or guardian and you believe that your child has registered an account on the gt9 Platform or provided personal data to gt9, please contact us immediately at [email protected] so that we can take appropriate action promptly.

11 Changes to This Policy

gt9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The most current version of this Policy will always be available on this page, with the effective date clearly stated at the top of the document.

Where changes are material — meaning they significantly affect how your personal data is collected or used — gt9 will endeavour to notify registered players via the email address associated with their account, or via an on-Platform notification, prior to the changes taking effect.

Your continued use of the gt9 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the Platform and request account closure.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which gt9 handles your personal data, please contact us through any of the following channels:

• Live chat: Available 24/7 within your gt9 account dashboard.
• Email: [email protected] — Response time within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours. Emergency support is available 24/7 via live chat.

gt9 will acknowledge your complaint promptly and aim to resolve it within 30 days. Where a complaint cannot be resolved to your satisfaction within that period, we will provide you with a written explanation of our position and the options available to you.