At gt9, we believe gambling should always be enjoyable entertainment — never a source of stress, financial hardship, or harm. This page outlines the tools, policies, and guidance available to every gt9 player in Bangladesh to help maintain a healthy and controlled gaming experience.
gt9 provides every registered player with a suite of tools designed to keep gambling in check. These features are accessible directly from your account dashboard and can be activated at any time.
Set a daily, weekly, or monthly ceiling on how much you can deposit into your gt9 account. Once active, the limit takes effect immediately. Any request to raise the limit is subject to a mandatory cooling-off period — this is intentional, giving you time to reconsider.
If you feel you need a complete break from gambling, you can apply for self-exclusion through your gt9 account dashboard or by contacting our support team. Exclusion periods range from 30 days to permanent closure. During the exclusion period your account is fully suspended and no marketing communications will be sent.
You can set a maximum session duration after which your gt9 account will automatically log you out. This feature is particularly useful for players who find it easy to lose track of time. Simply choose a duration — anywhere from 30 minutes to several hours — and the system handles the rest.
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered in the current session. Reality checks appear at intervals you define and serve as a gentle but effective prompt to pause and assess your activity.
In addition to deposit limits, gt9 allows you to set a maximum loss threshold per day, week, or month. Once your net losses reach the configured limit, your account will be restricted from further wagering until the period resets. This tool helps prevent chasing losses — one of the most common patterns associated with problem gambling.
If you need a short break without committing to full self-exclusion, the Cool-Off feature lets you suspend your account for a period of 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or wager. The suspension is immediate and cannot be reversed once activated.
Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone close to you — is the first and most important step toward getting help.
Regularly wagering money you cannot afford to lose, including funds intended for rent, groceries, utility bills, or family expenses.
Returning to gambling specifically to recover money that was previously lost, often with increasing bet sizes in an attempt to break even.
Concealing the amount of time or money spent gambling from family members, friends, or colleagues out of shame or fear of judgment.
Using gambling as a way to cope with stress, anxiety, depression, relationship difficulties, or other personal problems rather than as entertainment.
Consistently losing track of how much time you have spent gambling, finding that hours have passed without realising it during a session.
Allowing gambling to take priority over work, family obligations, social commitments, or important personal responsibilities on a recurring basis.
The following questions are designed to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — the purpose is self-awareness. If you answer "yes" to several of these questions, it may be worth speaking with someone you trust or reaching out to the gt9 support team.
Have you ever felt the need to gamble with increasing amounts of money to achieve the same level of excitement?
Have you ever been restless or irritable when you tried to cut down or stop gambling?
Have you made repeated unsuccessful efforts to control, cut back, or stop gambling?
Do you often think about gambling — replaying past bets, planning the next session, or thinking about ways to get money to gamble?
Have you ever gambled as a way to deal with feelings of helplessness, guilt, anxiety, or depression?
Have you ever lied to family members, a partner, or others to conceal the extent of your gambling activity?
Has gambling ever jeopardised or caused significant problems in a relationship, your job, or your financial situation?
If you believe gambling is becoming a problem, taking action early makes a real difference. The steps below explain exactly how to access the support and tools available through your gt9 account.
Access your account dashboard where all responsible gaming tools — deposit limits, session time-outs, cool-off periods, and self-exclusion — are available under the Account Settings section.
Navigate to the Responsible Gaming section of your dashboard and activate the tools most relevant to your situation. Deposit limits and session time-outs take effect immediately. Loss limits can also be configured at this point.
If you would like to discuss your situation with a member of the gt9 team, open the 24/7 live chat within your dashboard. Alternatively, email [email protected]. Our team is trained to handle these conversations with confidentiality and without judgment.
If you feel you need to stop gambling entirely for a defined period, request self-exclusion directly through the dashboard or by contacting support. Exclusion can be applied for periods of 30 days, 90 days, 6 months, 1 year, or permanently. The restriction is enforced immediately upon activation.
gt9 strongly encourages any player who feels their gambling is out of control to seek guidance from a qualified counsellor or mental health professional. Speaking with a professional is a sign of strength, not weakness, and can provide the structured support that goes beyond what a gaming platform alone can offer.
gt9 is built on the belief that a sustainable, trustworthy platform is one that actively protects its players. Responsible gaming is not an afterthought at gt9 — it is a core part of how we operate. Below are the specific commitments we make to every player on the gt9 platform.
The gt9 platform is strictly for adults aged 18 years and above. This is not simply a policy preference — it is a hard limit enforced through mandatory identity verification. Individuals under the age of 18 are prohibited from registering, depositing, or wagering on gt9 under any circumstances. If gt9 discovers that a player is under 18, the account will be immediately and permanently suspended, all funds will be frozen, and the matter may be escalated in accordance with applicable laws.
If you are a parent or guardian and you are concerned that a minor in your household may be accessing gambling websites, we recommend using parental control software or web filtering tools to restrict access to gambling platforms on shared or family devices.
Gambling is at its best when it stays fun. Log in to your gt9 account to configure your responsible gaming settings, or explore our games and FAQ for more information.